Whether or not you’re an IT big like Amazon or some other giant group, web site points can break the bank. And the repercussions aren’t restricted to monetary losses—they will additionally undermine buyer belief and result in missed enterprise alternatives.
To keep away from such conditions, you want to search for a webhosting supplier that provides top-quality help.
However how are you aware which supplier has the most effective webhosting help? Maintain studying to be taught what options you want to search for.
Right here’s what you’ll be taught:
What’s webhosting help?
Internet hosting help refers back to the help and steering an online host offers its customers. The aim is to resolve the problems and challenges confronted by web site directors. Assist can embrace assist with web site administration, upkeep, and safety for a variety of matters, corresponding to:
- Technical points: Troubleshooting help for database connectivity, digital personal server (VPS) server internet hosting errors, efficiency optimization, and any drawback that forestalls your web site from working effectively.
- Safety threats: Resolving safety vulnerabilities, corresponding to malware threats.
- Web site upkeep duties: Backups and software program updates.
- Web site customization duties: Serving to with web site design and format, configuring cPanel (a Linux-based management panel), and putting in related plugins.
- Area title duties: Help with area registrations, area transfers, and troubleshooting different domain-related points.
Options that set main webhosting help firms aside
Not all webhosting help is created equal. By evaluating options throughout totally different platforms, you may see which internet hosting supplier will make web site administration easy and seamless on your staff.
24/7 availability for reside help
What occurs once you handle a big ecommerce web site that crashes throughout a giant sale, like Black Friday? Every minute the web site is down prices you gross sales. On this state of affairs, 24/7 buyer help providers can enhance uptime and curb monetary losses.
Telephone help
24/7 telephone help is essential once you’re dealing with an pressing website subject. A assist desk consultant will take heed to your queries and suggest a fast repair. No matter which era zone you’re in, a rep will probably be obtainable.
Many webhosting suppliers supply telephone help. However some solely supply this characteristic at particular occasions. In case your web site goes down exterior of these hours, you received’t have the ability to name for assist.
However, Liquid Net offers 24/7 telephone help. So, in case your website crashes on a Sunday, you may nonetheless get again up and working shortly.
Reside chat help
In some circumstances, it could be simpler to elucidate the difficulty in writing utilizing a reside chat characteristic. You’ll be able to even save a duplicate of the dialog to make use of for reference later.
Some hosts outsource their chat help or use chatbots. However at Liquid Net, our 24/7 reside chat help is staffed solely by our in-house specialists.
Ticketing system with speedy response occasions
Some web site points don’t have an instantaneous repair. They want an in-depth inspection, which might’t be achieved by telephone or chat.
In a scenario like this, a ticketing system is the most suitable choice. Right here’s the way it works:
- The client submits a help request for an inquiry.
- The system generates a ticket and assigns a novel monitoring quantity to it.
- The ticket goes by totally different levels (e.g., triage) till the difficulty is resolved. Prospects can view the progress of every ticket.
Internet hosting firms can resolve tickets inside a couple of hours to some weeks. The time varies primarily based on a variety of components, corresponding to how advanced the difficulty is and what sources can be found. A dependable webhosting supplier like Liquid Net will resolve your ticket as quickly as potential.
Information base
For a lot of customers, the primary intuition after working into a web site internet hosting subject is to seek for a solution. For these customers, many webhosting options supply a self-service possibility within the type of a data base.
A data base contains FAQs, troubleshooting guides, tutorials, webinars, and documentation associated to the platform.
Superior technical help
At occasions, you want professional help to stroll you thru a problem. Due to this, it’s necessary to decide on a webhosting help staff with specialists in your software, whether or not you employ WordPress, WooCommerce, Magento, or one thing else.
Technical help groups are sometimes break up into ranges primarily based on their abilities. For instance, degree 1 help employees will help you with fundamental points, like area title registration.
Increased-level employees deal with the extra advanced and sensible facets of IT help. For instance, they will help you enhance your web site’s efficiency by numerous means, corresponding to caching.
A number of the duties these professionals will help you with embrace:
- Web site migration: Migrating your web sites from one internet hosting supplier to a different or switching from shared internet hosting to VPS internet hosting, cloud internet hosting, or devoted server internet hosting for higher efficiency.
- Troubleshooting: Diagnosing and addressing errors associated to server efficiency, database connectivity, and different points.
- Software program help: Putting in and configuring content material administration techniques (CMSs) and different net purposes.
- Server configuration and monitoring: Adjusting server settings, corresponding to area administration, and diagnosing potential points that may have an effect on your web site’s efficiency.
Sturdy safety help
Safety vulnerabilities to your web site can result in unauthorized entry and knowledge loss. As a consequence, your group would possibly face enterprise disruption, fame harm, regulatory compliance points, and excessive remediation prices.
That’s why you want a dependable webhosting service that may hold your web site safe always. The employees will help with the next:
- Malware elimination: Eradicating malicious software program out of your web site, together with adware, spy ware, and ransomware.
- Two-factor authentication (2FA): Offering an additional layer of safety on your web site accounts. This could can help you obtain one-time passwords (OTP) by way of e-mail, SMS, and different channels.
- Backup and restoration: Establishing common backups of your web site’s knowledge and making a restoration plan to revive knowledge within the occasion of a cyberattack or server failure.
- Safe Sockets Layer (SSL) certificates: Implementing and managing SSL certificates on your web site. An SSL certificates helps to encrypt knowledge (e.g., delicate data, like bank card knowledge) when it’s transmitted between an online browser and an online server.
Last ideas: Prime 5 options of webhosting help each enterprise wants
Do you host your group’s web site on WordPress? Or maybe you will have a large-scale ecommerce web site that runs on WooCommerce or Magento.
Our professional help employees is accessible 24/7/365 by way of reside chat, telephone, and ticketing. Plus, we provide sturdy safety options, a complete data base, a 30-day money-back assure, and 100% community uptime.
Get in contact in the present day to learn the way we will help your web site.
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Concerning the Writer
Josh Ward
With expertise in IT, advertising, and gross sales, Josh Ward performs a key management function within the webhosting trade. At present the Vice President of International Gross sales with Liquid Net, Josh helps create safe, redundant, and scalable options for a various array of shoppers. Over the previous three years, Josh has rebuilt the associate program and gross sales staff at Liquid Net and has been a key contributor to their accelerated progress. Josh is initially from southeast Texas, known as Austin dwelling for 25 years, and now lives in Decatur, AL. He met his spouse of 24 years in highschool, performed a bit of faculty soccer on the Colorado Faculty of Mines, as soon as poked an alligator within the eye after which shot it for attempting to chew him, and ate his weight in uncooked gulf oysters. On the weekends, Josh avidly avoids yard work by {golfing} and sitting by the pool along with his spouse and their 4 youngsters.
